Employment Type:     Full-Time, Contract

Work Hours:   35 hours per week

Salary:   $25.77 per hour (L4)

Location:   80 Woodlawn Avenue East, Toronto, ON, M4T 1C1

Contract Period:    November 15, 2023 to April 30, 2024

External Application Deadline:   Tuesday, November 14, 2023

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The RGI Specialist (Contract) is responsible for the administration of the rent geared to income program and market rents of all YWCA Toronto housing on behalf of the YWCA Toronto in accordance with the Housing Services Act and Residential Tenancies Act.


YWCA Toronto offers a range of housing options for single women and women-led households and gender diverse people, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention and referrals. Supports are intended to assist women and gender diverse people to develop skills to live independently. Staff have expertise in numerous areas (i.e. job readiness, advocacy, parenting, effects of violence on women and their children), and are available to work with the tenants to identify barriers in their lives.


·        Schedules, issues and receives from tenants necessary documents to conduct and complete annual income review, mid-year changes, and changes in household composition in accordance with funder’s guidelines;

·        Works in collaboration with Community Support Workers, Housing Workers, and appropriate Managers to support tenants through annual income review process;

·        Seeks assistance from Community Support Workers and Housing Support Workers in obtaining documents and communicating information with regard to rent geared to income calculations and reviews;

·        Notifies tenants in writing of rent geared to income calculation decision in accordance to funders’ guidelines;

·        Accepts tenant requests for review of rent geared to income decisions and submits all requests with required documentation to Manager;

·        Documents and files annual income review outcomes in tenant files and maintains tenants’ files in accordance with funders’ guidelines;

·        Notifies market tenants of annual rent increase in accordance with Residential Tenancies Act and issues Tenant Information Update form to market tenants.


·        General knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g. Business Administration) (Cases for Equivalency will be considered);

·        Rent Geared to Income certificate required;

·        3-5 years directly related work experience completing rent geared to income calculations;

·        Working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights and Landlord Tenant Board;

·        Expertise in calculation of Rents-Geared-to-Income in accordance with the Housing Services Act;

·        Experience working with non-profit housing databases;

·        Advanced computer skills in a Windows environment with strong knowledge of GP Dynamics and Microsoft Office (e.g. Excel and Word);

·        Demonstrated excellent organizational and administrative abilities;

·        Ability to respond to multiple requests or service demands;

·        Ability to focus and concentrate on critical tasks to meet established deadlines;

·        Ability to use good judgment and discretion in dealing with confidential information;

·        Excellent oral and written communication required.

Note: Vacation may not be taken during scheduled annual income review deadlines.

Vaccination Policy: – In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.


Please click or copy and paste the link in your browser to apply:


Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting date: November 3, 2023


Salary:   $25.77 per hour (L4)

How to Apply

Please click or copy and paste the link in your browser to apply: https://ywcatoronto.applytojob.com/apply/RMrpKc6Q0y/RGI-Specialist-Contract?source=connect+non-profits

About YWCA Toronto

YWCA Toronto is an association by, for and about women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.