Employment Type:  Relief

Work Hours:  Varied as needed

Salary:  $28.76 per hour (L6)

Location: 150 Elizabeth Street, Toronto, Ontario M5G 0B1

Application Deadline: Monday, October 30, 2023

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit.  We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Relief Community Engagement Worker will create an inclusive community, encourage participation in the broader community, work one-on-one and through group programming to identify and develop effective strategies that meet the emotional, practical and social needs of tenants and the community as a whole.  The position will work within the Community Engagement Program team and alongside the Jean Tweed case management team to ensure that community engagement activities support a positive and dynamic environment with a focus on health outcomes.


YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health or concurrent mental health and substance use challenges. The Elm Community Engagement Workers provides supports and services to the entire residential community, with a focus on community capacity building, housing stabilization and health promotion.


·        Provides supports and services to tenants  that promote inclusion, participation, creativity and empowerment to build a vibrant community where safety and wellbeing are shared values;

·        Incorporates health promotion and harm reduction strategies to empower individuals as they address issues related to substance use, mental health, health and wellness and housing;

·        Provides effective crisis prevention and intervention, conflict resolution and mediation supports in ways that support individual and community well-being, including the use of emergency and health systems appropriately

·        Provides information and referrals; maintains collaborative relationships with service-related agencies for support and referral purposes;

·        Conducts risk and safety assessments to ensure safety and wellbeing of tenants and organizational responsibility;

·        Engages with the staff team in reflective practice to ensure the implementation of quality programs and services;

·        Compiles program statistics, maintains records, and ensures prompt communication of all relevant info through email and in person shift changes.


·        In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW/Social Work, Occupational Therapy, etc) (Cases for Equivalency will be considered).  An analytical framework that identifies clients’ relation to social systems and the demonstrated practical application of this framework;

·        1-3 years of demonstrated experience working in diverse, direct and complex service settings with adults and families who experience the impacts of poverty, homelessness/under-housing,  violence/trauma, mental health and or substance use challenges, and other sources of marginalization or oppressions;

·        Minimum of 1 year of demonstrated clinical skills in client engagement, holistic assessment, supportive counseling and group programming that is  flexible, feminist, trauma-informed, harm reduction-informed and strengths-based;

·        Demonstrated in-depth understanding of marginalization and vulnerability, specifically as it specifically relates to women, gender diverse people, women-led and gender diverse led families living with trauma, mental illness, addictions and chronic health issues;

·        Demonstrated knowledge and use of evidence-based modalities including bio-psycho-social model, strengths model, harm reduction, trauma informed practice, motivational interviewing;

·        Demonstrated ongoing commitment to critical self-reflection and anti-oppression practice;

·        Demonstrated ability to collaboratively work and maintain partnerships with external community agencies to facilitate client access to relevant community supports, services and programs as necessary;

·        Demonstrated ability to deliver programming that recognizes and values cultural identities (ethno-racial, LGBTQ, e.g.) and creates opportunities for strengthening community through sharing and building understanding and respect;

·        Working knowledge of the Residential Tenancies Act an asset;

·        Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;

·        Proven experience and strong skills in developing and facilitating group based programming using harm reduction principles and framework;

·        Ability to work both independently and as part of a team in the planning and delivery of services;

·        Current First Aid and CPR certification;

·        Excellent oral and written communication skills;

·        Knowledge of a second language or culture an asset.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.


Please submit cover letter and résumé as a single document to Hana Yassin, Associate Manager of Elm Housing Support at elmhousingjobs@ywcatoronto.org. Please quote JOB ID number ELM908-Repost and your name in the subject line.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. These positions are not within the Bargaining Unit. Please indicate on your cover letter and email subject line if you are an employee of YWCA Toronto.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: October 17, 2023


Salary:  $28.76 per hour (L6)

How to Apply

Please submit cover letter and résumé as a single document to Hana Yassin, Associate Manager of Elm Housing Support at elmhousingjobs@ywcatoronto.org. Please quote JOB ID number ELM908-Repost and your name in the subject line.

About YWCA Toronto

YWCA Toronto is an association by, for and about women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.