Program Overview – Toronto Seniors Helpline, Community Care
Toronto Seniors Helpline aims to provide access and navigation to services and supports for seniors (and those caring for them) in the Toronto Central LHIN through telephone calls and electronic systems. Toronto Seniors Helpline assists with smooth transfers, improved coordination and access between the Community Service Sector, the Toronto Central LHIN (Home & Community), hospitals, primary care, and other parts of the health care system. Toronto Seniors Helpline staff screen and assess crisis calls in order to provide appropriate de-escalation and support as well as triaging to in-person crisis intervention/short-term crisis management or other appropriate referrals. Toronto Seniors Helpline is also a coordinated point of access for seniors’ mental health and addictions crisis and is integrated with the Crisis Outreach Service for Seniors (COSS), the Toronto Central LHIN, Home & Community division, Les Centres d’Acceuil Heritage and the Community Behaviour Support Outreach Team.
What You Will Do
Psychosocial and Therapeutic Groups:

·       Perform needs assessment to identify service needs and gaps that can be addressed through psychosocial and/or therapeutic groups.

·       In consultation with Management, develop psychosocial and/or therapeutic groups.

·       Develop/prepare group materials, including group curriculum and handouts.

·       Facilitate and lead therapeutic and/or psychosocial support groups as required.

·       Perform outreach and coordinate with other agencies/providers to support provision of psychosocial and/or therapeutic groups.

·       Train and support development of co-facilitator(s) as appropriate.

·       Maintain appropriate documentation for all groups and client interactions.

·       Support evaluation and quality improvement measures for the groups.

·       Provide clinical support to individual group participants, as appropriate/required.

Clinical Support for Staff:

·       Offer and actively reach out to other Toronto Seniors Helpline staff to consult and suggest therapeutic interventions for callers.

·       Organize clinical consultations with the team for particularly complex callers.

·       Research intervention strategies appropriate for particular clients and client situations.

General Program:

·       Provide service that is responsive and culturally and linguistically sensitive to clients.

·       Uphold and consistently incorporate into practice harm reduction, trauma-informed, anti-racism, and anti-oppressive principles.

·       Engage in ongoing outreach to ensure access to the program.

·       Keep current about the range of groups and services available in other agencies.

·       Stay abreast of current clinical intervention approaches and best/promising practices.

·       Collect and report statistical data required for the accountability of the program.

·       Complete file documentation and data entry in a timely manner to ensure client information and program activities are accurately captured.
What You Bring to the Team
·       Masters of Social Work (M.S.W.).

·       Registered Social Worker (R.S.W.) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

·       Minimum of two (2) years related experience in mental health, addictions, and/or social work.

·       Demonstrated experience facilitating therapeutic and psycho-social groups and supporting individuals with significant mental health and substance use issues from a harm reduction, trauma informed, mental health recovery, and anti-oppression approach is required.
What Will Set You Apart
·       Demonstrated ability in supporting older adults and seniors who have complex mental health and/or addiction issues, history of trauma, violence/abuse, chronic physical health issues, etc.

·       Demonstrated experience in providing therapeutic interventions and group facilitation.

·       Proven working knowledge of theories of addiction, evidence-based treatment models, and best practice approaches.

·       Strong assessment, clinical, and crisis intervention skills.

·       Effective oral and written communication and documentation skills.

·       Effective interpersonal, time management, and organizational skills.

·       Ability to be self-directed, independent, flexible, and exercise good judgment.

·       Ability to work from a client-centred approach.

·       Strong knowledge of mental health, addictions, health sector, and community resources.

·       Demonstrated knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinants of health.

·       Demonstrated technical skills on how to offer virtual groups through the internet and phone.

·       Applied computer skills (MS word, excel, Internet) and ability to use client information systems.

·       Ability to communicate in a second language is a strong asset.



How to Apply


About WoodGreen Community Services

Who We Are

A United Way Anchor Agency, WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset, continuously seeking and developing innovative solutions to critical social needs.

Now in our 83rd year, we are one of the largest social service agencies in Toronto, serving 37,000 people each year.  We’re a group of diverse individuals who value respect, excellence, compassion, integrity, and team work.