Program Overview – Homelessness & Housing Help, Housing & Homelessness Services
The Homelessness & Housing Help centre’s primary goal is helping homeless people and those living on low income to find and keep appropriate housing and prevent evictions wherever possible.
What You Will Do
Coordination, Collaboration, and Support Services:

·       Point of contact for youth accessing the program, including communication with internal programs and external partners.

·       Coordinate services and supports relevant to, and most appropriate for youth, including linking youth to both internal and external services.

·       Support with the implementation of care coordination plans that positively support and impact youth.

·       Link youth with internal and external case management and service providers when gaps are identified and provide short-term case management support and services (including housing, life skills, translation and other culturally appropriate services, mental and physical health, criminal justice, addictions and substance use issues, etc.)

·       Provide immediate and short-term support during crisis situations.

Program Development, Documentation, Deliverables, and Outcomes:

·       Document all activities and resources and submit monthly updates.

·       Support the development of program capacity and population focused targets, measures, and outcomes.

·       Organize and update resource materials and hand-outs.

·       Ensure the anti‑racism objectives and community development principles of the organization are achieved within the program.

·       Gather and document program statistics and narrative reports, which identify program trends and issues.

Capacity Building, Advocacy, and Partnerships:

·       Organize and, within areas of expertise, host community forums/town hall meetings on housing issues, tenant rights and responsibilities, and legal rights and responsibilities.

·       Plan and implement ongoing promotion/awareness building of youth homelessness and the barriers faced by youth and their ability to access services and supports.

·       Work closely with key stakeholders and other service providers in the community to build capacity and access to services and supports for youth.

·       Develop and maintain working relationships with partnering agencies, including but not limited to Access to Housing, Ontario Works and Ontario Disability support Program, Toronto City Housing, Access Point, and other housing and community resources.

·       Attend and participate in youth related committees and events, including conferences, and youth focus tables and networks.

·       Liaise with other WoodGreen staff to ensure all possible support options are afforded to youth.

·       Develop and maintain a list of landlords that support and collaborate with youth.

Case Management Activities:

·       Where youth are not connected to internal or external service providers, administer intake assessments and short-term case management services in order to link them with appropriate services and supports.
What You Bring to the Team
·       Bachelor of Social Work, Psychology, Sociology, or a Bachelor Degree in a related field.

·       Registered Social Worker (RSW) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or member in good standing with a regulated governing body in Ontario.

·       2-3 years of direct experience in providing youth services and supports.

·       2-3 years of direct experience working with vulnerable and marginalized youth, with a particular focus on homelessness, mental health, and substance use.
What Will Set You Apart
·       Strong intake and assessment skills, advocacy, and negotiating skills.

·       Demonstrated information and referral skills and knowledge of community-based resources.

·       Intervention and crisis management skills, de-escalation techniques, and  trauma-informed lens.

·       Extensive understanding of delivering client-centered services and strong rapport building skills.

·       Experience in understanding the barriers and issues faced by youth.

·       Experience working with homeless/street involved youth.

·       Excellent understanding of Harm Reduction, Housing First for Youth Framework, and Social Determinants of Health models, as it pertains to youth.

·       Experience in workshop development, community organizing, and community development.

·       Understanding of tenant and landlord rights and responsibilities.

·       Excellent administrative, documentation, and computer skills.

·       Experience working with diverse communities.

·       Knowledge of issues, barriers, and resources for vulnerable, homeless, and low-income youth singles and families.

·       Experience creating partnerships and access to services within the community.

·       Experience linking youth to their community through participation with community organizations and events.

·       Individuals with lived experience are strongly encouraged to apply.



How to Apply


About WoodGreen Community Services

Who We Are

A United Way Anchor Agency, WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset, continuously seeking and developing innovative solutions to critical social needs.

Now in our 83rd year, we are one of the largest social service agencies in Toronto, serving 37,000 people each year.  We’re a group of diverse individuals who value respect, excellence, compassion, integrity, and team work.