Program Overview – First Step to Home, Community Care

The First Step to Home team comprises health care professionals, social workers, and support staff who work collaboratively, within a harm reduction and recovery based mental health framework, helping individuals 55+ with substance misuse issues and/or mental health issues (concurrent disorders) make a successful transition from living on the street to a stable, healthier lifestyle. The individuals in the program are housed within WoodGreen Transitional Housing.

What You Will Do

·         Provide comprehensive case management services, including but not limited to assessment, personal goal setting, short- and long-term planning, clinical/supportive counselling, instrumental/practical assistance, follow-up supports, crisis intervention, service co-ordination, case conferencing, and referrals.

·         Undertake psychosocial assessments and develop action plans with individuals.

·         Work closely with First Step to Home staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing.

·         Provide supportive/clinical counselling to clients in the context of historical trauma, targeting ongoing mental health and substance use issues.

·         Advocate on behalf of clients as required.

·         Link clients to various community resources, and facilitate appropriate referrals to other community support services as required.

·         Undertake the role of Lead Care Coordinator (LCC), and actively participate in the Coordinated Care Planning process for organizing and managing ongoing communication in the care team.

·         Ensure the coordination of services and a “continuum of care” and participate in case conferences and clinical meetings in order to ensure the coordination of services.

·         Monitor the housing challenges and ability of each resident to adhere to the policies and protocols of First Step to Home and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.

·         Develop and lead psychotherapeutic and/or socio-recreational programming for clients as identified by the needs of clients and the program.

·         Identify and implement community development and self-help opportunities.

·         Develop peer program and train and supervise peer workers.

·         Provide mentorship, training, and support to placement students and volunteers.

·         Actively participate as a staff member and professional in inter-agency initiatives aimed at identifying gaps in service and developing new and effective service strategies.

What You Bring to the Team

·         Master of Social Work (MSW) and registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

·         Two (2) years related experience in mental health and harm reduction with demonstrated experience working with older adults and/or seniors.

What Will Set You Apart

·         Proven experience in working effectively as a team member in collaboration with other community professionals.

·         Proven ability in case management, clinical/supportive counselling, and crisis intervention.

·         Strong assessment, clinical skills, and application of therapeutic strategies.

·         Ability to practice Harm Reduction principles and strategies.

·         Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.

·         Proven ability to provide clinical consultation within a peer group setting.

·         Demonstrated ability to develop, implement, and evaluate community programs.

·         Able to effectively manage the demands of a high volume of complex cases.

·         Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.

·         Proven ability to implement programs according to existing guidelines and policies.

·         Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.

·         Effective oral and written communication and documentation skills.

·         Knowledge of and experience with a brief therapy modality, such as Narrative, Solution-Focused, Motivational Interviewing, and/or Cognitive-Behavioral Therapy.

·         Understanding and knowledge of the mental health sector and services.

·         Knowledge of the Mental Health Act, Residential Tenancy Act, and other relevant legislation.

·         Knowledge of resources for vulnerable low income older adults in the City of Toronto.

·         Knowledge of the Infection Prevention and Control Measures for Health Care Workers.

·         Working knowledge and fluency in a second language is an asset.

·         Demonstrated computer skills (Microsoft Office, Excel, Internet, databases).

·         Ability to work flexible hours based on the needs of the clients.


Contract ending March 31, 2020, $32.09/hour

How to Apply

Please email your cover letter and resume, quoting competition #2019-104-CC in the subject line, to jchao@woodgreen.org.

About WoodGreen Community Services

Who We Are

A United Way Anchor Agency, WoodGreen combines significant scale and a proven track record with an entrepreneurial mindset, continuously seeking and developing innovative solutions to critical social needs.

Now in our 81st year, we are one of the largest social service agencies in Toronto, serving 37,000 people each year.  We’re a group of diverse individuals who value respect, excellence, compassion, integrity, and team work.