West Neighbourhood House (West NH) is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West NH is to enable less-advantaged individuals, families, and groups in the community to gain greater control over their lives and community. Our programs are delivered annually to approximately 16,000 people of all ages by a dedicated team of approximately 235 staff and over 1,000 volunteers.

This position reports to the Manager of Case Management Services.

West NH is actively seeking applications from Indigenous, Black and People of Colour, persons with disabilities, women and persons of all sexual orientations and gender identities/expressions. Applicants with lived experience as a participant of West NH programs, or related programming from similar organizations, are also strongly encouraged to apply.

West NH will provide accommodation throughout the recruitment & selection process to applicants with disabilities. During any stage of the recruitment process, please indicate the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.


  • Embody anti-racist, anti-oppressive, equity-seeking practice in all aspects of work, including with participants, community members, volunteers, neighbours, West NH staff, stakeholders, networks, and others
  • Provide community based/in home Intensive Case Management support focused on housing stabilization to individuals and households that are recently housed or at risk of homelessness
  • Assess members’ individual service planning needs
  • Develop strong relationships with members
  • Provide accompaniment to community based and clinical appointments as necessary and appropriate
  • Provide system navigation and connection to community resources
  • Support members to develop and enhance life skills such as hygiene, healthy meal preparation, grocery shopping, laundry, money management, communication and access to healthy food
  • Maintain case notes and statistics, centralized files and electronic database records including AlayaCare and OCAN
  • Participate in community-based networks, education and advocacy initiatives related to issues affecting members
  • Contribute to the life of the staff team through active participation in meetings, retreats, debriefings, program, and other House-wide events.


  • BSW or MSW and Current membership in the College of Social Workers required
  • Demonstrable skill in assessment, supportive counselling, crisis management, service planning and co-ordination with adults who are at risk of homelessness, socially isolated, low-income, and may have significant mental health and substance use challenges
  • Minimum 2 years experience working in the social service field
  • Demonstrable understanding of mental health, substance use trauma and marginalization
  • Proven commitment to and understanding of anti-racism and anti-oppression
  • Demonstrated experience working in a team, as well as independently
  • Experience in crisis intervention and conflict resolution
  • Strong computer literacy, with database and word processing software, coupled with an ability to produce concise statistical and narrative reports
  • Ability to work some evening hours as required
  • Must have a high degree of comfort working in a client’s home with clients who may have mental health and substance use concerns

Status:  Permanent Full-Time (2 bargaining unit positions)

Start Date: ASAP

Hours:  35 hours per week Monday – Friday

Immediate Supervisor:  Manager, Case Management Services

Closing Date: Resumes will be considered as they are received.  Please apply ASAP if you are interested in this position.


Rate:  $27.79 per hour (4 weeks’ vacation, paid sick days, 3 floater days, full benefits package after 3 months, Multi-Sector Pension Plan after 6 months)

How to Apply

Please submit your resume by 5:00 p.m. on the closing date to: Hiring Committee 588 Queen Street West Toronto, Ontario M6J 1E3 jobs@westnh.org