West Neighbourhood House (West NH) is a multi-service, neighbourhood-based agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose of West NH is to enable less-advantaged individuals, families, and groups in the community to gain greater control over their lives and community. Our programs are delivered annually to approximately 16,000 people of all ages by a dedicated team of approximately 235 staff and over 1,000 volunteers.

The Meeting Place Drop-In is a program of West NH, which offers a safe and supportive environment to adults who are homeless/under-housed, living in poverty, are socially isolated and living with mental illnesses and/or addictions. The Meeting Place works to reduce the barriers to meaningful participation in society, and to challenge the broader society to transform conditions that create and maintain poverty and homelessness. Reporting to the Community Engagement Co-Leader, The Meeting Place is seeking an individual to work as part of a multi-faceted team to develop and implement culturally specific programming to empower homeless, socially isolated, and vulnerable Indigenous adults, as well as vulnerable adults from other ethno-specific groups, using a community development approach. This includes individual and group supports with a trauma-informed approach for “street-involved” adults, many of whom are underhoused, homeless, have mental health issues and/or addictions, history of trauma, facing gender-based violence and abuse.

West NH is actively seeking applications from Indigenous, Black and People of Colour, persons with disabilities, women and persons of all sexual orientations and gender identities/expressions. Applicants with lived experience as a participant of West NH programs, or related programming from similar organizations, are also strongly encouraged to apply.

West Neighbourhood House will provide accommodation throughout the recruitment & selection process to applicants with disabilities. During any stage of the recruitment process, please indicate the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.


  • Embody anti-racist, anti-oppressive, equity-seeking practice in all aspects of work, including with Meeting Place drop-in participants, community members, volunteers, neighbours, West NH staff, stakeholders, networks, and others;
  • Participate as a member of a larger multi-faceted staff team and work in collaboration to ensure the safe and comfortable operation of the drop-in through collaborative teamwork;
  • Participate in community-based networks and tables i.e., Queen West Aboriginal Advisory Council, and provide leadership to education and advocacy initiatives related to issues faced by low-income and homeless Indigenous adults;
  • Develop and implement programming that meet the needs of Indigenous adults i.e., culturally specific activities and ceremonies, including supporting and participating in weekly Healing Circles;
  • Provide information and referral support to members wanting to access mental health and addiction programs and supports, social assistance/income supports, health, legal and other systems;
  • Facilitate member participation in group work, and in advocacy initiatives relevant to the lives of members using community development strategies;
  • Conduct outreach in the local community in collaboration with the staff team to identify and support unmet needs of vulnerable community members;
  • Work with staff team and members to assist in the development, implementation, and evaluation of new program ideas;
  • Facilitate community linkages and partnerships specific to Indigenous member needs;
  • Contribute to the life of the staff team through active participation in meetings, debriefings, program events, retreats and cross-agency and organizational initiatives;
  • Maintain documentation and statistics, centralized files, and electronic database records;
  • Assist in the preparation of statistical and written reports, and other documentation as required;


  • B.S.W. or equivalent training and experience in a drop-in or similar setting;
  • Minimum 2 years experience in front-line community work with low-income and homeless people;
  • Demonstrated ability to manifest an anti-racist and anti-oppressive practice in all aspects of work;
  • Sound knowledge – ideally including lived experience – of the non-profit public benefit sector, community social services, and neighbourhood-based initiatives to address poverty, racialization, displacement, and exclusion;
  • Demonstrated knowledge, understanding and analysis of the presenting issues and barriers faced by Indigenous people including Residential School and Sixties Scoop survivors;
  • Strong understanding and direct experience in working effectively with issues related to poverty and homelessness, multi-racial and First Nations communities, substance abuse and mental health, as well as types of issues faced by diverse low-income adults including historical violence and trauma, lack of education, illness, oppression, or social isolation;
  • Experience in developing and implementing culturally specific programming and ceremonies for Indigenous adults;
  • Experience in group facilitation dealing with issues directly related to trauma;
  • Demonstrated experience working in a multi-disciplinary team in an environment similar to a drop-in setting for adults living in poverty;
  • Comprehensive understanding and experience in restorative justice practices;
  • Awareness of and experience working in partnership with Indigenous specific agencies addressing and developing responses to identified issues and unmet needs;
  • Demonstrated experience in individual client and systemic advocacy;
  • Experience in crisis intervention and conflict resolution;
  • Demonstrable knowledge and experience in harm reduction practices and abstinence-based modalities;
  • Possess strong communication, interpersonal and time management skills;
  • Demonstrated strong computer literacy skills and database entry experience for program statistics.
  • Experience with AlayaCare an asset
  • Knowledge of a second language relevant for the catchment area is an asset;
  • Ability to work some evenings and weekends


Status: Permanent Full Time (Bargaining Unit Position) Start Date:  ASAP Hours:  35 hours per week (alternating bi-weekly onsite and remote work required Tuesday - Saturday) Rate: $25.19 per hour (4 weeks vacation, paid sick days, 3 floater days, full benefits package after 3 months, Multi-Sector Pension Plan after 6 months) Unit:  Adult Community Programs Immediate Supervisor: Community Engagement Co-Leader Closing Date: September 16, 2021  

How to Apply

Please submit your resume by 5:00 p.m. on the closing date to: Hiring Committee 588 Queen Street West Toronto, Ontario M6J 1E3 jobs@westnh.org