Overall Accountability

As a member of the Warden Woods Community Centre staff team, the Coordinator, CRS, is responsible for Coordination of all activities of the Conflict Resolution Service, the mandate of which is the promotion and provision of community mediation services for all people living in Scarborough.

Reports to: Manager of Community Development

Programme area: Community Development

Service Delivery and Development: 85%

  • Design, implement & evaluate the services to meet the objectives of CRS
  • Respond to inquiries and provide information about community mediation
  • Manage mediation cases: including intake, assessment, making referrals, assigning volunteers, consulting with volunteers on successes and challenges, and follow-up
  • Ensure smooth operation of referral process from Private Information Court; including attending PIC regularly or arranging for volunteers to attend PIC, and communicating with the Crown Attorney as necessary
  • Develop training materials and provide training in conflict resolution and anger management (to schools, for small landlords, to new and potential volunteers, and to other community members)
  • Oversee and provide organizational support for Landlord Workshops
  • Community Outreach and development
  • Develop materials for business aspect of CRS: facilitate trainings to larger corporations, workshops etc
  • Partner with the child/youth department to conduct anger management and conflict resolution training to youth
  • Informal counseling for the community
  • Assist in recruiting, hiring, training and supporting staff, volunteers and interns
  • Maintaining records and statistics

External Relationship: 5%

  • Promote and represent CRS in the community, including building and maintaining relationships with the police, the courts, the schools, and other community services and mediation services (i.e. Community Mediators Network and the Coalition)

Administrative Support: 5%

  • Assisting in the writing of funding proposals as required
  • Assist in the development of a solid funding base for SCRS

Agency Participation: 5%

  • Promotes WWCC values and mission in a positive manner
  • Maintains good working relationships with co-workers and volunteers.
  • Attends meetings and participates in agency-wide fundraising and community outreach initiatives

Required Skills and Experience:

  • Certificate/Diploma in Community Mediation or equivalent knowledge
  • Minimum 2 years experience in mediation, program coordination, facilitation and training experience
  • Familiarity with the legal systems
  • Excellent communication and interpersonal skills; able to communicate effectively with individuals from diverse social, economic and professional backgrounds
  • Ability to work creatively in own initiative
  • Ability to manage tasks and prioritize workload
  • Experience working with volunteers, including the ability to offer support and guidance where necessary
  • Knowledge of Microsoft office applications, comfortable using computer
  • Valid driver’s license
  • Ability to work in diverse environments within an anti-oppression, client-centred framework
  • Availability to work evenings and weekends as required by program or agency activities (from time to time as required).

Mission, Vision and Values

Mission:  To build caring, compassionate, just and interdependent communities in southwest Scarborough.

Vision:  We envision our agency to be a place where everyone belongs, everybody is somebody, everybody is challenged to be a part of the solution, we grow and help one another grow, consultation and communication are norms, not exceptions, together we can build and share in a better tomorrow.

Values: Nurture one another, work in partnership, model and promote caring, compassionate and just relationships.

From time to time all jobs will be evaluated and assessed based on the critical path, outcomes/deliverables, performance, and funding constraints, as deemed necessary by the Management Team.

Warden Woods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Tagged as:


$1,482.74 Bi-Weekly. After Probation: Health and dental coverage. Participation in RRSP/RPP programme.

How to Apply

Please send your resume and cover letter by email to: recruitment@wardenwoods.com. Insert the job title in the subject line.

About Warden Woods Community Centre

At Warden Woods, our many diverse programmes and services, community projects and special events offer something for everyone.  For over 40 years, we have worked to build caring, compassionate, interdependent and just communities in southwest Scarborough.

Our dedicated staff and volunteers provide over 50 programmes and services covering the spectrum of children and youth services; seniors health & wellness; community programming & development; and crisis intervention assistance that reflect the varied needs and rich cultural mosaic of the neighbourhood.

Like our community, we are continuously telling a new story and envisioning a strong, sustainable future.  Warden Woods is a great place to be!