Position title: Employment Support Worker
Start date: November 7, 2022
Annual salary: $50,000 – $51,000 (based on 35 hours)
Benefits: Pension plan, extended health benefits and Employee and Family Assistance Program
Reports to: Manager of Community Settlement, Employment and Mentorship
Hours: 35 hours/week
Location: Hybrid/Bathurst-Finch Hub

NYCH’s employment readiness activities, including Employment Support Program and Mentorship Program, support newcomers in developing the skills and connections they need to succeed in the Canadian workforce. This includes a combination of assessment and goal setting, training and development, professional mentorship, and one-on-one coaching.

Position Summary: 

The Employment Support Worker assists eligible clients to develop their employment action plans, and to work towards their goals through one-on-one support, coaching, and group sessions/workshops. Staff will provide newcomers with practical opportunities to support their entry and success in the Canadian labour market. The Employment Support worker will assist newcomer job seekers in developing career plans to meet clients’ short and long-term labour market needs, provide information about foreign qualification recognition, and refer clients to other employment, self-employment, and training programs.

Main responsibilities:

  • Employment Readiness Program Development and Implementation:
  • Interviews newcomer clients to assess employment readiness, identify barriers to employment, and to develop employment plan including steps to achieve goals
  • Designs and facilitates appropriate employment readiness programs for newcomers around issues such as workplace culture, labour market information and expectations, customer service, mock interviews, and employment services and resources
  • Supports newcomer clients in developing cover letters, resumes, job interview skills, etc.
  • Supports newcomer clients in soft skills development, including communication skills, public speaking skills, customer services skills, etc.
  • Refers clients to mentorship program and networking opportunities to facilitate participants’ learning and connections to the Canadian labour market
  • Works with NYCH’s staff in different locations (schools and libraries) to support the development and implementation of employment readiness programs for newcomer parents and youth
  • Works with other employment agencies to build partnerships, collaborates with them for employment events and workshops, and brings in resources for clients
  • Works with corporate partners and others outside the sector to arrange workplace tours or employment information sessions for participants
  • Follows up with participants around achieving goals, settling into new work environments, other requirements for long term success
  • Participates in committees and coalitions around community-based employment support
  • Provide follow-up and referrals to ensure the program is meeting their needs

Outreach & Promotion Activities

  • Promote the program and encourage the participation of newcomers, especially Immigration, Refugee and Citizenship Canada (IRCC) eligible newcomer clients.
  • Conduct community outreach to recruit newcomer clients through various strategies, including liaising with NYCH settlement workers, working with partner agencies and other networks, and outreaching through emails, websites, social media, etc.
  • Work with other employment agencies to build partnerships, and collaborate with them for employment opportunities such as events and workshops, and resources for clients

Program Evaluation and Administration:

  • Maintains/enters and submits records and evaluative data around participant progress and program outcomes
  • Collects and analyzes program evaluation data to enhance program planning, to use evidence to effectively share the impact of the employment program
  • Participates in team and broader NYCH training and activities as required
  • Represents NYCH at community and employment-related events, committee meetings, etc.
  • Completes and submits program timesheets, program expenses and receipts, and other administrative forms on a timely basis

Required Qualifications:


  • Combination of education and experience in social work, career/employment counseling or voluntary management.

Experience and Skills

  • Minimum 2 years’ experience providing employment support, preferably to newcomers to Canada
  • Knowledge of issues/barriers facing newcomers to Canada
  • Familiarity with newcomers’ needs around employment
  • Ability to work well with corporate partners and other stakeholders
  • Strong understanding of current job markets and resources in Toronto, and Canadian workplace culture
  • Experience working with people from diverse cultures, professional and educational backgrounds
  • Ability to juggle multiple priorities, including partnership building, training and day-to-day oversight and trouble shooting
  • Excellent teamwork, networking and partnership development skills
  • Strong experience in providing one-on-one support and coaching
  • Demonstrated skills in development and facilitation of group training sessions
  • Excellent communication skills in English, written and verbal; other languages an asset
  • Solid computer skills, specifically with Microsoft Office, cloud applications, and social media

Other Requirements:

  • Requires flexibility around schedule to work occasional evenings and weekends. Requires regular travel within North York/northwest Toronto (when in-person meetings are safe and permitted).
  • A successful clearance of criminal record verification will be required when necessary for the position.
  • Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment

Tagged as:


$50,000 – $51,000 (based on 35 hours)

How to Apply

To apply for this position, please submit cover letter and resume by Friday, October 28  2022 at 5:00 p.m. to: https://nych.bamboohr.com/careers/105  Employment  Support Worker - Hiring Committee North York Community House

About North York Community House

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.