Overview

Role Overview

Reporting to the President & CEO, the Clinical Director will be accountable for the strategic leadership and operational oversight of Boost CYAC’s assessment and therapeutic services, data and quality assurance and accreditation. Areas of oversight include, but are not limited to, operational planning, program development, service delivery oversight, community and funder relations, clinical and administrative supervision and performance management, data analysis and reporting, evaluations and quality improvement.

Direct reports will include a team of Child & Family Therapists, the Research and Knowledge Mobilization Lead and the Data and Quality Coordinator.

Qualifications/Skills

At Boost CYAC, we are interested in finding the best candidate(s) for the job and those candidate(s) may come from various backgrounds, fields and disciplines. Boost CYAC may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role and highlight transferrable skills and your commitment to learning as part of your application.

  • Master’s or Ph.D. in Social Work or Psychology, or equivalent related education; previous training and/or experience in organizational and change management will be considered an asset.
  • Registration with a professional governing body such as Ontario College of Social Workers & Social Services Workers (RSW), College of Psychologists of Ontario or the College of Registered Psychotherapists of Ontario (RP), or the equivalent as determined by the President & CEO.
  • Minimum of 10 (ten) years of related clinical experience with at least five (5) years held at a management level providing clinical supervision; experience in a children and youth mental health setting preferred.
  • Demonstrated track record of influencing and executing on Equity, Diversity and Inclusion strategies, Anti-Oppressive Practice and Anti- Black Racism to affect organizational and program change.
  • Clinical training and experience that is inclusive of knowledge (such as Anti-Black Racism, Indigenous modalities of treatment and sensitivity to cultural, religious beliefs and gender identity) that addresses the diversity and complexity of individuals and families served.
  • Sound knowledge of trauma focused evidence-informed/based practices, program evaluation methods and tools.
  • Training and knowledge in quality improvements processes, frameworks and methodologies. (e.g. Lean, Six Sigma, Model for Improvement), change management, risk management, project management and statistical analysis.
  • Experience leading quality improvement initiatives, preferably in a social services or community mental health care setting.
  • Experience in leading projects, establishing project plans, assigning tasks and evaluating deliverables within a multidisciplinary team.
  • Knowledge of data governance principles, data management, and experience with collection, tracking, submission and reporting of data.
  • Experience writing grants and funding applications for government and/or private donors/foundations, acting as a liaison for municipal, provincial and federal government funders and private donors and executing on approved funding contracts.
  • Strong interpersonal and communication skills with proven ability to lead and establish positive and collaborative partnerships and relations with all key stakeholders: clients, families, staff, community partners.
  • Sound knowledge of the Child, Youth and Family Services Act, 2017, the child protection system, the Toronto area social service/children’s mental health system.
  • Excellent interpersonal, team, and conflict resolution skills that incorporates inclusive leadership practices. Ability to carry and manage multiple priorities effectively.

Responsibilities

a.      Clinical Services

  • Provide overall leadership and direction for the development, implementation, monitoring and evaluation of assessment and therapeutic services.
  • Manage a group of clinical employees by providing supportive supervision, training, performance management, and case management/client support services.
  • Evaluate and review assessment and treatment plans, end of service summaries, incident reports and clients’ notes.  Manage client data system, including oversight of training and improvements.  Prior experience with EMHware would be considered an asset.
  • Recommend and implement program change processes through a lens of diversity, inclusion, and equity, utilizing best practices and research, service user feedback, appropriate evaluation processes, and strategic goals.
  • Provide training and inclusive leadership with respect to use of competency-based and evidence-informed best practices that are appropriate for diverse communities and informed by community needs.
  • Work inclusively with internal programs to promote cross team collaboration, learning and training.
  • Work as part of the Boost CYAC Joint Management Team (which includes partner agencies) to develop and coordinate clinical services to children, youth and families.
  • Complete all administration for provincial and federal service-related funding, address donor and private foundation requests, prepare funding applications, develop service contracts and, and execute on approved funding contracts.
  • Serve as one of Boost CYAC’s key spokespeople and ensures that Boost CYAC and its mission is consistently presented in a strong, positive image to relevant stakeholders and the public.

b.      Quality and Data

  • Oversee the development and implementation of a Quality Management framework and plan to guide quality improvement goals and initiative across the organization.
  • Oversee annual Quality Improvement Projects across the organization, ensuring projects are identified, approved, planned and implemented with clear timelines, work plans and deliverables.
  • Ensure annual data management plans are created, implemented, modified to reflect the organizations Strategic and Operational Plans.

c.      Accreditation

  • Ensure that Accreditation tasks, responsibilities and deliverables are project managed by the Data/Quality Coordinator, over the 4-year accreditation cycle.
  • Support the Data/Quality Coordinator to ensure the Board, Leadership Team, and staff understand their specific accreditation responsibilities and deliverables and provide required updates and documentation on an annual basis.
  • Ensure Accreditation implementation committees and working groups are appropriately convened and chaired with clear terms of reference and deliverables.
  • Ensure that all required/requested pre-site documentation is submitted to the CCA online portal based on timelines established by the Canadian Center for Accreditation.
  • Participate in meetings with the CCA Accreditation Specialist, as required.
  • Ensure the onsite Accreditation visit is planned and coordinated and that all post site visit requirements are met.

Compensation

Salary range: $100,000 to $115,000 Health and dental benefits, RRSP with guaranteed and matching options, Health Spending Account, Employee & Family Assistance Program, paid vacation, sick leave & obligation day, flexible work arrangements.

How to Apply

Please send your cover letter and resume by email to Linda Arwich, Manager of Human Resources: arwich@boostforkids.org.  This posting will remain open until the position is filled. You may also apply directly through our website at: https://boostcyac.bamboohr.com/careers/41

About Boost Child & Youth Advocacy Centre

Land Acknowledgement

Boost Child & Youth Advocacy Centre (Boost CYAC) is situated on the traditional territories of the Wendat, Anishinabek Nation, the Haudenosaunee Confederacy, and the Mississaugas of the New Credit First Nation, who have been the traditional caretakers of this land for thousands of years. This land is covered by the Dish With One Spoon Treaty between the Anishinaabe, Mississaugas and Haudenosaunee that bound them to share the territory and protect the land. Subsequent Indigenous Nations and Peoples, Europeans and all newcomers have been invited into this treaty in the spirit of peace, friendship and respect. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Organizational Overview

Boost Child & Youth Advocacy Centre (Boost CYAC) is a registered charity that provides a range of services to children, youth and families, who have experienced abuse or violence, with offices in Toronto, Barrie and Peterborough.  We provide individual, group, family and community services that include trauma counselling, advocacy and support services during child abuse investigations, court support and accompaniment services and abuse and violence prevention materials and trainings.  Boost CYAC is accredited by the Canadian Centre for Accreditation, an independent non-profit organization that offers accreditation specifically tailored to community-based health and social services across Canada.

Boost CYAC is an equal opportunity employer and is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas.

Boost CYAC is committed to providing accommodation in all aspects of the recruitment and hiring process under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).  The Manager of Human Resources will work with applicants to arrange reasonable and appropriate accommodation at any stage of the recruitment and hiring process.