Are you an experienced, innovative, and participatory leader ready to support a dedicated team focused on delivering community based, recovery-oriented services and supports in West Toronto’s Parkdale neighbourhood? Do you believe strongly in the critical importance of social inclusion, lived experience, harm reduction, and community capacity building? Do you want to work for an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits including a defined benefit pension plan? Then consider joining us as our new Manager, Member Programs & Services!

Reporting to the Executive Program Director, the Manager, Member Programs & Services will lead a dynamic team of 23+ individuals and will focus on implementing improvements and efficiencies in operations, administration and clinical care activities across our Drop-in Centre, Case Management services, Voluntary Trustee Program and Social-Recreational programming.

The Manager, Member Programs & Services will review operations to ensure that they align with the organization’s strategic priorities and will ensure program goals and principles are adhered to and in line with leading practice for quality service provision. They have experience developing new programs to address unmet needs, nurturing employee potential, being proactive and putting processes in place that will ensure the smooth running of day-to-day activities. The Manager, Member Programs & Services is a champion of PARC’s core value of social justice who ensures individuals experiencing the negative impacts of social exclusion are warmly welcomed, cared for, and supported in their personal recovery.

Operations and Employee Achievement

  • Provides leadership and operations management for the Member, Programs & Services portfolio, to ensure that high-quality, recovery-oriented programs and services are provided to Members in a safe and welcoming environment; reflective of PARC’s values and aligned with PARC’s mission, vision, and strategic plan.
  • Cultivates a healthy, engaging, and safe workplace.
  • Provides day-to-day operational leadership to a growing team of (20+) direct reports.
  • Hires excellent employees and supervises their day-to-day performance to ensure effective teamwork, attainment of high work quality standards and performance expectations.
  • Identifies continuous learning and quality improvement opportunities and encourages innovation and excellence in others.
  • Supervises and evaluates employee performance, recommends, and approves salary increments, resolves disputes, recommends, and implements disciplinary action, when necessary, in accordance with the Collective Agreement and PARC policy.
  • Ensures that accurate and timely documentation is completed by self, and direct reports, in alignment with PARC policy for all programs and services offered.
  • Accountable for the timely and accurate collection of service volume statistics by direct reports and regular variance reporting against performance targets.

Planning & Relationship Development

  • Leads the development and implementation of an annual operating plan for the Member Programs & Services portfolio, with support from the Executive Program Director.
  • Participates in the development and ongoing implementation of PARC’s Strategic Plan.
  • Ensures that effective, respectful, and productive inter-departmental relationships and communication channels are established and maintained.
  • Represents PARC in the public domain in a manner that reflects PARC’s values, is aligned with PARC’s mission, vision and strategy and enhances PARC’s public image.
  • Develops and maintains effective working relationships with funders, union stewards, and community partners.
  • Liaises with various City of Toronto staff as required regarding appropriate matters and in compliance with relevant policies.
    Quality Improvement & Risk Management
  • Stays current with research and leading practices to ensure implementation of an effective model of care and high-quality service delivery.
  • Ensures compliance with Federal, Provincial and Municipal legislation and regulations.
  • Contributes to the development and ensures the implementation, ongoing monitoring and continuous improvement of relevant policies, performance standards, and operational processes.
  • Ensures that Member Programs & Services activities are regularly monitored for planned results against actual performance and produces reports on causes for variances and recommended operational tactics to address identified areas for improvement.
  • Participates in and contributes to the development of Risk Management plans, with support from the Executive Program Director.
  • Ensures that proper processes, monitoring, and controls are implemented to effectively identify, assess, and mitigate preventable risk.

Financial Management

  • Participates and contributes to the annual budget development process for the Member Programs & Services portfolio.
  • Assumes accountability for sound financial management and appropriate controls of the portfolio budget.
  • Ensures compliance with PARC’s financial policies and procedures.
  • Accountable for timely completion of payroll submissions for direct reports.
  • Works collaboratively with Manager, Fund Development and Communications to identify and/or seek funding opportunities.


  • A relevant undergraduate education in a professional discipline pertinent to the role function and/or an equivalent combination of education and relevant progressive experience, with a minimum of 3 years working in coordinator/management roles in supportive drop-in, social recreation, and/or case management settings.
  • Proven supervisory experience, preferably in a unionized setting.
  • First Aid Certification (CPR-AED) in good standing is required, or willingness to attain.
  • Sound judgement and ability to handle matters of a confidential, political and/or sensitive nature.
  • Experience in the design, development, and management of programs including accountability for operational budgets.
  • Strong understanding of and commitment to working within community development, anti-oppression, and anti-racist frameworks, including current issues and trends and the role that community-based organizations contribute to local neighbourhoods.
  • Knowledge of peer work and the value of peer contributions.
  • Understanding and analysis of the systemic nature of oppression, particularly the intersection of race, gender, sexuality, and class. Knowledge of, and experience in, the application of recovery principles, client-centered, harm reduction, trauma-informed and anti-oppression practices. This position requires a commitment to and a passion for social justice.
  • Ability to effectively communicate both written and orally with internal and external stakeholders
  • Highly developed interpersonal skills honed through experience in conflict resolution, crisis intervention/prevention, counseling, coaching and the ability to maintain appropriate professional boundaries.
  • Sound knowledge of applicable legislation (Employment Standards Act, Mental Health Act, Workplace Safety and Insurance Act, Occupational Health and Safety Act, PHIPA, and Human Rights Code etc.)
  • Proficient in all Microsoft Office applications (Excel, Word, and PowerPoint) and Smartsheet.
  • Experience in program evaluation is considered an asset.
  • The ability to work in a second language is considered an asset.


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WHY YOU SHOULD JOIN US We are an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits, including a defined benefit pension plan. We have a generous total compensation and benefits package, which includes:
  • Base salary of $62,775.00 – $75,464.65 (based on qualifications)
  • 15 days paid vacation
  • 18 days paid sick leave
  • Pension Plan membership
  • Employer paid health insurance (includes access to psychotherapy supports)
You will experience work-life balance with our flexible work hours:
  • 37.5 hours per week
  • Flexible work arrangements available including in office & occasional work from home
  • Lieu time available
Your growth and development are important to us:
  • Paid training and development opportunities
  • Paid time off to participate in learning and development sessions
  • Development conversations and roadmaps for growth available

How to Apply

As a condition of employment, the successful candidate must be fully vaccinated for COVID-19 and provide proof of their vaccination status prior to the start of employment.   PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.   Interested candidates should e-mail their resume in pdf format along with a cover letter to: jobs@parc.on.ca (Subject: Manager, Member Programs & Services). We thank all applicants for their interest and advise that only those selected for an interview will be contacted.   If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

About PARC

Since 1980, PARC’s mission has been to create “a community where people rebuild their lives”. Our dedicated team works collaboratively with over 30 other agencies across the Greater Toronto Area to effectively support Members on individual issues of poverty, mental health, problematic substance use, homelessness, and food security. At PARC, Members access services and develop relationships with our employees, and one another, through five main areas of operation: Drop-In Centre, Peer Support Program, Outreach Program, Supportive Housing and Community Engagement.